Policies

Services are available by appointment only.
A 2-hour minimum applies to in-person services/ services requiring transportation.
Services can be scheduled via email or call after completing the initial inquiry form.
A contract will be provided to be signed before services begin.

Payments accepted: Card or Bank Transfer via Stripe
For monthly packages and flat-rate services, invoices are due in full before the start of the service.
Time is billed in 15-minute increments.
Hourly services require an initial deposit of two hour’s work then are billed weekly or upon completion of the task.
I cannot make large purchases or do extensive personal shopping or booking without a card on file.

48 hours’ notice is required for cancellation or rescheduling.
For packages, cancellations with less than 48 hours’ notice will incur a fee of 50% of package value. For hourly services estimated to be less than 10 hours, cancellation will incur a fee of 2 hours’ work.
No-shows may be billed at the full rate. Once a service has begun, the agreed upon hours cannot be refunded.

Multi-stop errands, deliveries, and long commutes include a $0.65/mile mileage fee to and from my location.
Parking, tolls, and rideshare costs are billed to the client.
If it takes over 45 minutes to reach your location to begin the services, I charge a commute fee of $20 per 30 minutes to and from the location.
Errand services are billed from when I leave my location to when I return. I will provide an estimate of all costs on a case-by-case basis.

Monthly hours must be used within 30 days of purchase.
Hours cannot roll over to the next month.
Hours are non-refundable and must be used for personal assistant services.
Additional hours are billed at the standard hourly rate.
Packages renew monthly unless paused or canceled within the standards listed above.

Travel planning fees are non-refundable due to the nature of research and itinerary work.
Booking changes are subject to vendor policies and may incur additional time billed.
Some travel partners may pay commission at no extra cost to the client.

I do not perform tasks that involve danger, heavy lifting beyond safe limits, or illegal activities.
Pets must be secured during in-home tasks unless otherwise discussed.
I reserve the right to decline or stop a task that feels unsafe or outside the agreed-upon scope.
For personal assistant tasks, I cannot provide childcare, drive other vehicles, drive other individuals in my vehicle, or clean your home outside of light organization.

Communication is available via text or email during business hours.
I will provide a detailed contract at the start of the services to be referred to by both parties throughout our partnership.
Communication after 6pm may be answered the next day, unless previously discussed.
Emergency or last-minute requests may incur a rush fee.

I will always treat your home, family, and personal information with respect and care.
I arrive on time and prepared for each session.
If I am unable to offer previously agreed upon services due to illness or unforeseen life circumstances, you will receive a full refund for hours not worked.